Help & FAQ



Postage
How much is postage?

The price of postage can be checked in our item description.

Underneath the 'Add to cart' button you will see 'calculate shipping'

Type in your Quantity and Post Code, then click 'Calculate'

This will automatically calculate your shipping and display the shipping cost to your area.

How long does postage take?

Postage can vary depending on location.

It would be best to use this Australia Post tool - here

From location is from Mayfield, NSW, 2304.

How can I check postage price?

The price of postage can be checked in our item description.

Underneath the 'Add to cart' button you will see 'calculate shipping'

Type in your Quantity and Post Code, then click 'Calculate'

This will automatically calculate your shipping and display the shipping cost to your area.

Do you have express postage?

Unfortunately not. However our posting times are very quick.

Can you discount postage?

Unfortunately not. All prices we display is the best we can offer.

What courier do you use?

We use Australia Post and FastWay couriers.

What countries do you ship to?

We only service within Australia.

My tracking number says invalid. Why?

This would normally mean the Australia Post servers have not been updated.

If your tracking number is still not working after 3pm, please contact us - here

Can you deliver the product after the stipulated delivery date - dd/mm/yr" ?

If you let us know soon enough we can put a hold on your order and dispatch when you'd prefer.

However if we are notified too late, and the parcel has been dispatched. Unfortunately we cannot hold the item.

Is there any way to find out how long shipping will take?

Most deliveries are completed within 2 business days, however, can sometimes take up to 2 weeks depending on your location. You can also check this using the following link. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/. " From" location is from Mayfield, NSW, 2304.

Can the shipping cost be divided by 8 payments like afterpay?

Yes, the shipping cost can be paid by Afterpay.

Presale
What is a pre-sale?

Products go on the presale for the upcoming shipments. Due to the high demand for our Products, they are sold out even before the shipment arrives. So it is best to place an order sooner than later to avoid missing out.

How do I know if my product has arrived?

Product shipments usually arrives within a couple of days (plus or minus) of the advertised date. Once the products are unloaded and become available, we will notify you via email and SMS.

Miscellaneous
Is there a local store?

Our only store is located at -

38 Cadell Avenue

Mayfield, NSW, 2304

Do you have a showroom?

We do have a showroom showing some of our products.
Please note, not all of our products are on show.

Our showroom can be found at -

38 Cadell Avenue

Mayfield, NSW, 2304

Can I pickup?

We do have collection available from our warehouse -

38 Cadell Avenue

Mayfield. NSW, 2304

 

Do your products meet Australian Safety Standards?

All products we sell meet Australian Safety Standards.

How much warranty does a product have?

All products come with a 12-month manufacturer warranty unless otherwise specified.

You are out of stock. When will you get more stock in?

We will specify a Pre-Sale date if we have an ETA on when more stock may arrive.

If the item is sold out without a Pre-Sale date, unfortunately, we do not have an ETA for that product at this time.

Where are Star Kidz products made? I would like to read about this product on its company website.

All star kidz products ( Expect tables and chairs which are made in Vietnam ) are made in china . Website www.starkidz.com.au

How does the Star Kidz Lusso Pram seats recline?

There is a recline strap at the back of the seat – need to pull that to recline or to put the seat up . The instruction should be in the product manual .

Does Star Kidz Vicino Delux Baby Bedside Co-Sleeper Bassinet have rocking feature ?

The Vicino has a rocking feature which you can choose to use or not.

If you are not using the rocking feature it is nice and still. It comes with the rocking feature, it is not sold separately.

What power adapter do I need?

12volt 1.5amp power adapter can be used for Star Kidz deluxe cradle or Feathertop highchair

What is the TOG rating for your product ?

The tog can be found by using the calculator in the following link .

 

https://www.gro-store.com.au/guides/grobag

 

https://www.adenandanais.com/en-us/sleeping-bag-tog-chart

Warranty & Returns
What is your returns policy?

Our returns policy can be found - here

I have a faulty item, what do I do?

In the rare case an item is damaged in transit and is/or faulty we will require photos or a small video sent via email with a brief message letting us know the issue. It is best to reply to your invoice.

Please note: On some items there is NO Warranty on Paint & NO RETURNS.