Terms and Conditions
In these Terms and Conditions "we" and "us" mean Nanny Annie Pty Ltd ABN 52 142 979 217, and "you" means you the customer.
These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.
These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.
We only sell and ship Products within Australia. We will not make deliveries outside of Australia.
If you are under the age of eighteen (18) years you cannot place orders with us.
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.
Should we suffer any damage or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with us.
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.
Should we suffer any damage or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with us.
You may place an Order by filling in the Order Form on our Web Site and clicking the "Place Order" button.
When you place your order, we will issue you with an Order Number. We will do this by email.
By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on our website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however, we will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email. Nanny Annie Pty Ltd reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
When you place your order, we will issue you with an Order Number. We will do this by email.
By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on our website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however, we will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email. Nanny Annie Pty Ltd reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
We currently accept payments via PayPal, Visa, MasterCard and Bank Deposit. Surcharge may apply for each payment type. Surcharge rate is shown on our website (e.g. 2% for payment via PayPal).
Payment processing will not begin until we receive all the information we need.
Business days are Monday through Friday, excluding NSW Public holidays.
We process credit card and PayPal payments after you click the "Confirm Order" button.
Where you pay by Bank Deposit you must pay the price payable in Australian dollars as indicated on your Order Confirmation within 5 days from the date that you receive your Order Confirmation.
If a Bank Deposit payment is not received within 7 days from the date that you receive your Order Confirmation, we reserve the right to cancel the transaction.
For credit card and PayPal payments, we will email a tax invoice to you with your Order Confirmation. Where you pay by Bank Depsoit a tax invoice will be sent to you via email after your payment has been confirmed. Your tax invoice is your proof of purchase.
Please note we are unable to accept credit cards issued by banks outside of Australia.
Payment processing will not begin until we receive all the information we need.
Business days are Monday through Friday, excluding NSW Public holidays.
We process credit card and PayPal payments after you click the "Confirm Order" button.
Where you pay by Bank Deposit you must pay the price payable in Australian dollars as indicated on your Order Confirmation within 5 days from the date that you receive your Order Confirmation.
If a Bank Deposit payment is not received within 7 days from the date that you receive your Order Confirmation, we reserve the right to cancel the transaction.
For credit card and PayPal payments, we will email a tax invoice to you with your Order Confirmation. Where you pay by Bank Depsoit a tax invoice will be sent to you via email after your payment has been confirmed. Your tax invoice is your proof of purchase.
Please note we are unable to accept credit cards issued by banks outside of Australia.
If you pay for goods on this website using AfterPay and then change your mind and want to cancel or a refund, we will charge you the full amount of the non-refundable fee AfterPay charge us, which at the time of writing was 6% of the total transaction amount. Therefore if we choose to provide a refund, we will only refund the remainder, not including the amount of the AfterPay fee.
If you pay for goods on this website using PayPal / ZipPay and then change your mind and want to cancel or a refund, we will charge you the full amount of the non-refundable fee PayPal /ZipPay charges us, which at the time of writing was 3% of the total transaction amount. Therefore if we choose to provide a refund, we will only refund the remainder, not including the amount of the PayPal/ZipPay fee.
We dispatch our orders within 12-48hrs of receiving them. Once it's dispatched from our warehouse, we are unable to make changes to the delivery address or ordered items on order. We can, however, assist with providing contact details of your courier so you are able to liaise with them directly with any changes. Please note - some couriers may charge extra fees for delivery address changes
If an order is cancelled prior to the order being dispatched from our warehouse, there is no admin fee other than the payment surcharge if paid via AfterPay or PayPal.
If an order is cancelled after the order is dispatched from our warehouse, there is an admin fee of $25 an order in addition to the payment surcharge if paid via AfterPay or PayPal. The original shipping fee is non-refundable as item already dispatched to courier/delivery company and we have to recall the product/s back to our warehouse.
All prices shown on our website include GST.
While we endeavour to keep information and product images at this Site constantly up to date, sometimes a product's details may be updated by the supplier at their discretion and we were not immediately informed. We reserve the right to update or correct information on the Site at any time without notice.
In the event that a product is listed at an incorrect price or with incorrect information, we have the right to refuse shipment of or cancel any Offer to Purchase for the Product. Where we become aware of any error or inaccuracy after acceptance of your Offer to Purchase, we will inform you as soon as possible and give you the option of replacing your order at the correct price or cancelling your order for a refund. Where we cannot get in contact with you by close of the business day on which we become aware of the error, your order will be cancelled and refunded.
We also reserve the right to correct these prices in the event that they are displayed incorrectly.
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation.
When your Order items have been dispatched, we will email you to confirm shipment of each item.
When your Order items have been dispatched, we will email you to confirm shipment of each item.
Delivery time takes up to 14 working days from the date your payment is received. Please note that Bank Deposit payments take 1-3 business days to process.
We make every effort to deliver your Product according to the estimated delivery times provided by us at checkout. The estimated delivery times are on business days (Monday through Friday) excluding Public holidays.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here.
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no one is available to take delivery of your Products, our carriers will leave a card with instructions on how the delivery of your Products can be arranged.
If delivery is to an apartment complex, please note - delivery is to the ground floor only. Couriers will not deliver goods uplifts or stairs due to Health and Safety reasons.
We cannot accept any responsibility for packages instructed to be left at an address, which is then removed/lost/stolen. Please be aware the couriers will not call prior to delivery.
Please note items with a dimension of more than a meter cannot be delivered to a Post Office Box, Parcel Locker, Parcel Collect, or Private Mail Bag. In such a situation, our representatives will request a Physical Address in order to fulfill the delivery.
We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.Title and risk of loss to all Products will pass to you on delivery.
Nanny Annie Pty Ltd in its absolute discretion may from time to time provide discount Coupons to existing and/or new customers.
Coupons can only be used towards the (partial) payment of an Order on our website.
Coupons can only be used in accordance with the Terms and Conditions under which the Coupons are issued. Any Terms and Conditions governing the use of a coupon will accompany that Coupon. Nanny Annie Pty Ltd will determine the content of Terms and Conditions governing Coupons in its absolute discretion.
Where a Coupon is used towards the payment of an Order there may be an outstanding balance due on the Total Cost of your Order. You must thereafter pay any outstanding balance due on the Order by PayPal, Visa, MasterCard or Bank Deposit.
Coupons can only be used towards the (partial) payment of an Order on our website.
Coupons can only be used in accordance with the Terms and Conditions under which the Coupons are issued. Any Terms and Conditions governing the use of a coupon will accompany that Coupon. Nanny Annie Pty Ltd will determine the content of Terms and Conditions governing Coupons in its absolute discretion.
Where a Coupon is used towards the payment of an Order there may be an outstanding balance due on the Total Cost of your Order. You must thereafter pay any outstanding balance due on the Order by PayPal, Visa, MasterCard or Bank Deposit.
In the rare instance that an item arrives faulty or is damaged in transit we are happy to offer a replacement or refund.
If you have changed your mind on a product, it must be returned within 30 days of order and must be returned in original saleable condition, that being, unused in the original packaging with any original labels attached. A 15% restocking fee will apply.
Please do not return or post items before obtaining instructions from us - if you do, there is a risk that your returned item may not be identifiable and your returns may not be accepted.
Credit minus postage fees will be refunded to the account the money was originally paid from. The original cost of postage will only be refunded where the item is deemed faulty. All return shipping costs (excluding faulty items) are at the buyer’s expense.
If you have changed your mind on a product, it must be returned within 30 days of order and must be returned in original saleable condition, that being, unused in the original packaging with any original labels attached. A 15% restocking fee will apply.
Please do not return or post items before obtaining instructions from us - if you do, there is a risk that your returned item may not be identifiable and your returns may not be accepted.
Credit minus postage fees will be refunded to the account the money was originally paid from. The original cost of postage will only be refunded where the item is deemed faulty. All return shipping costs (excluding faulty items) are at the buyer’s expense.
Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties.
For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at https://www.accc.gov.au/publications/warranties-refunds-a-guide-for-consumers-and-business.
For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at https://www.accc.gov.au/publications/warranties-refunds-a-guide-for-consumers-and-business.
A Nanny Annie Baby Furniture Product is considered 'DoA' if it shows symptoms of failure or is discovered to be broken or defective when first taken from its packaging.
A Nanny Annie Baby Furniture Customer Service Representative will provisionally determine whether the Product is 'DoA'. A photo may be requested to assist with the assessment of your claim. Where a Product is provisionally determined as 'DoA' we will arrange to provide a full refund or a replacement product, depending on your choice.
Where we have provisionally determined that a Product is 'DoA', return shipping will be arranged at our expense. You are required to return the Product to the nearest drop off/ Australia Post outlet.
If the Product is deemed by Customer Service NOT to be 'DoA' and is not covered by a warranty, Nanny Annie Baby Furniture may refuse to replace the Product or give you a refund for the Product.
When a Product is replaced, your replacement Product becomes your property and the returned 'DoA' Product becomes our property. Replacement Products are provided with the same warranty as to the returned Product.
When a refund is given, the returned 'DoA' Product becomes our property.
A Nanny Annie Baby Furniture Customer Service Representative will provisionally determine whether the Product is 'DoA'. A photo may be requested to assist with the assessment of your claim. Where a Product is provisionally determined as 'DoA' we will arrange to provide a full refund or a replacement product, depending on your choice.
Where we have provisionally determined that a Product is 'DoA', return shipping will be arranged at our expense. You are required to return the Product to the nearest drop off/ Australia Post outlet.
If the Product is deemed by Customer Service NOT to be 'DoA' and is not covered by a warranty, Nanny Annie Baby Furniture may refuse to replace the Product or give you a refund for the Product.
When a Product is replaced, your replacement Product becomes your property and the returned 'DoA' Product becomes our property. Replacement Products are provided with the same warranty as to the returned Product.
When a refund is given, the returned 'DoA' Product becomes our property.
All Missing Items, Damaged or "DoA" claims need to be reported to Nanny Annie within 7 days in writing via email from the time item/s is/are delivered/picked up.
A Return Authorisation (RA) number is required for replacement Products and refunds.
Where Customer Service has provisionally determined that a Product is DOA, we will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to us within 30 calendar days of the issuance of the RA. Where possible, all Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied.
Where Customer Service has provisionally determined that a Product is DOA, we will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to us within 30 calendar days of the issuance of the RA. Where possible, all Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied.
'DoA' Products must be returned whenever we agree to provide you with a refund or replace the Product.
Nanny Annie Baby Furniture will pay for returned 'DoA' Products automatically if you notify us of your claim within 30 days of delivery. Where you received a 'DoA' Product by Australia Post eParcel, we will email you a PDF voucher containing an RA which you must print and affix to the product. You must then leave the Product at any Australia Post Office. Refund/Replacement will be processed until the Product is returned to us.
Nanny Annie Baby Furniture will pay for returned 'DoA' Products automatically if you notify us of your claim within 30 days of delivery. Where you received a 'DoA' Product by Australia Post eParcel, we will email you a PDF voucher containing an RA which you must print and affix to the product. You must then leave the Product at any Australia Post Office. Refund/Replacement will be processed until the Product is returned to us.
* A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned 'DoA' Product.
* The delivery time for the replacement Product will be the same as stated for the original 'DoA' Product.
* Replacement Products are provided with the same warranty as to the 'DoA' LD Product from the date the Replacement Product is dispatched.
* The delivery time for the replacement Product will be the same as stated for the original 'DoA' Product.
* Replacement Products are provided with the same warranty as to the 'DoA' LD Product from the date the Replacement Product is dispatched.
All Nanny Annie products come with a 1 Year Structural Warranty so you can shop with complete peace of mind.
Some Products sold by us are serviced and supported by the manufacturer or supplier in accordance with the warranty information provided on the listing or with the product. Items involving electronic parts require a high level of support, therefore, we would ask you to contact the manufacturer or supplier for troubleshooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a statutory warranty, we will replace the item, issue a refund, or otherwise provide a remedy.
All warranty claim needs to be submitted/communicated to us in writing via email. Warranty claim will not be processed if you do not provide us supporting documents such as the product's photo and videos.
Warranty does not apply if:
Damage caused by:
- Incorrect assembly
- Inadequate Storage
- Inappropriate cleaning products used
- Misuse
- Abuse or neglect
- Failure to follow recommended maintenance guidelines
- Normal wear and tear
- Rips, wearing, pilling, creasing, stains or fading of upholstered products
- Fading or discolouration caused by excessive exposure to direct sunlight
- Products not used for intended purposes of Domestic use
- The product has been tampered or modified with in any way
- Force Majeure
NB: This 1 Year Warranty does not apply to any of our products that have been purchased for commercial use.
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
Our maximum aggregate liability for any Product supplied to you whether, in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
Our maximum aggregate liability for any Product supplied to you whether, in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
By placing your order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Nanny Annie Baby Furniture Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Nanny Annie Baby Furniture Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Nanny Annie Baby Furniture. Any unauthorised assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
We reserve the right to change the Terms and Conditions of sale at any time.
No Nanny Annie Baby Furniture employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
We reserve the right to change the Terms and Conditions of sale at any time.
No Nanny Annie Baby Furniture employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
Nanny Annie Baby Furniture shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Nanny Annie Baby Furniture, and Nanny Annie Baby Furniture shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
Following the purchase of a playpen, some customers may receive a follow-up email offering a free play mat. Should this offer be accepted the size of the mat given will be the closest match to the size of the playpen purchased. If the customer has already purchased a mat the value of the mat will be credited to the customers account as store credit. Information received as part of this promotion may be used for our sales and marketing purposes.
Following the purchase of selected products, some customers may receive a follow-up email offering a free customised sticker. The number of stickers is limited to 1 sticker per item purchased. Once the requirements of the promotion are met the sticker(s) will be dispatched within 2 weeks. Information received as part of this promotion may be used for our sales and marketing purposes.
