Terms and Conditions
These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.
Should we suffer any damage or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with us.
When you place your order, we will issue you with an Order Number. We will do this by email.
By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on our website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however, we will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email. Nanny Annie Pty Ltd reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
Payment processing will not begin until we receive all the information we need.
Business days are Monday through Friday, excluding NSW Public holidays.
We process credit card and PayPal payments after you click the "Confirm Order" button.
Where you pay by Bank Deposit you must pay the price payable in Australian dollars as indicated on your Order Confirmation within 5 days from the date that you receive your Order Confirmation.
If a Bank Deposit payment is not received within 7 days from the date that you receive your Order Confirmation, we reserve the right to cancel the transaction.
For credit card and PayPal payments, we will email a tax invoice to you with your Order Confirmation. Where you pay by Bank Depsoit a tax invoice will be sent to you via email after your payment has been confirmed. Your tax invoice is your proof of purchase.
Please note we are unable to accept credit cards issued by banks outside of Australia.
While we endeavour to keep information and product images at this Site constantly up to date, sometimes a product's details may be updated by the supplier at their discretion and we were not immediately informed. We reserve the right to update or correct information on the Site at any time without notice.
In the event that a product is listed at an incorrect price or with incorrect information, we have the right to refuse shipment of or cancel any Offer to Purchase for the Product. Where we become aware of any error or inaccuracy after acceptance of your Offer to Purchase, we will inform you as soon as possible and give you the option of replacing your order at the correct price or cancelling your order for a refund. Where we cannot get in contact with you by close of the business day on which we become aware of the error, your order will be cancelled and refunded.
We also reserve the right to correct these prices in the event that they are displayed incorrectly.
When your Order items have been dispatched, we will email you to confirm shipment of each item.
Delivery time takes up to 14 working days from the date your payment is received. Please note that Bank Deposit payments take 1-3 business days to process.
We make every effort to deliver your Product according to the estimated delivery times provided by us at checkout. The estimated delivery times are on business days (Monday through Friday) excluding Public holidays.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here.
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no one is available to take delivery of your Products, our carriers will leave a card with instructions on how the delivery of your Products can be arranged.
If delivery is to an apartment complex, please note - delivery is to the ground floor only. Couriers will not deliver goods uplifts or stairs due to Health and Safety reasons.
We cannot accept any responsibility for packages instructed to be left at an address, which is then removed/lost/stolen. Please be aware the couriers will not call prior to delivery.
Please note items with a dimension of more than a meter cannot be delivered to a Post Office Box, Parcel Locker, Parcel Collect, or Private Mail Bag. In such a situation, our representatives will request a Physical Address in order to fulfill the delivery.We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Title and risk of loss to all Products will pass to you on delivery.
Coupons can only be used towards the (partial) payment of an Order on our website.
Coupons can only be used in accordance with the Terms and Conditions under which the Coupons are issued. Any Terms and Conditions governing the use of a coupon will accompany that Coupon. Nanny Annie Pty Ltd will determine the content of Terms and Conditions governing Coupons in its absolute discretion.
Where a Coupon is used towards the payment of an Order there may be an outstanding balance due on the Total Cost of your Order. You must thereafter pay any outstanding balance due on the Order by PayPal, Visa, MasterCard or Bank Deposit.
If you have changed your mind on a product, it must be returned within 30 days of order and must be returned in original saleable condition, that being, unused in the original packaging with any original labels attached. A 15% restocking fee will apply.
Please do not return or post items before obtaining instructions from us - if you do, there is a risk that your returned item may not be identifiable and your returns may not be accepted.
Credit minus postage fees will be refunded to the account the money was originally paid from. The original cost of postage will only be refunded where the item is deemed faulty. All return shipping costs (excluding faulty items) are at the buyer’s expense.
For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at https://www.accc.gov.au/publications/warranties-refunds-a-guide-for-consumers-and-business.
A Nanny Annie Baby Furniture Customer Service Representative will provisionally determine whether the Product is 'DoA'. A photo may be requested to assist with the assessment of your claim. Where a Product is provisionally determined as 'DoA' we will arrange to provide a full refund or a replacement product, depending on your choice.
Where we have provisionally determined that a Product is 'DoA', return shipping will be arranged at our expense. You are required to return the Product to the nearest drop off/ Australia Post outlet.
If the Product is deemed by Customer Service NOT to be 'DoA' and is not covered by a warranty, Nanny Annie Baby Furniture may refuse to replace the Product or give you a refund for the Product.
When a Product is replaced, your replacement Product becomes your property and the returned 'DoA' Product becomes our property. Replacement Products are provided with the same warranty as to the returned Product.
When a refund is given, the returned 'DoA' Product becomes our property.
Where Customer Service has provisionally determined that a Product is DOA, we will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to us within 30 calendar days of the issuance of the RA. Where possible, all Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied.
Nanny Annie Baby Furniture will pay for returned 'DoA' Products automatically if you notify us of your claim within 30 days of delivery. Where you received a 'DoA' Product by Australia Post eParcel, we will email you a PDF voucher containing an RA which you must print and affix to the product. You must then leave the Product at any Australia Post Office. Refund/Replacement will be processed until the Product is returned to us.
* The delivery time for the replacement Product will be the same as stated for the original 'DoA' Product.
* Replacement Products are provided with the same warranty as to the 'DoA' LD Product from the date the Replacement Product is dispatched.
All Nanny Annie products come with a 1 Year Structural Warranty so you can shop with complete peace of mind.
Some Products sold by us are serviced and supported by the manufacturer or supplier in accordance with the warranty information provided on the listing or with the product. Items involving electronic parts require a high level of support, therefore, we would ask you to contact the manufacturer or supplier for troubleshooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a statutory warranty, we will replace the item, issue a refund, or otherwise provide a remedy.
All warranty claim needs to be submitted/communicated to us in writing via email. Warranty claim will not be processed if you do not provide us supporting documents such as the product's photo and videos.
Warranty does not apply if:
Damage caused by:
- Incorrect assembly
- Inadequate Storage
- Inappropriate cleaning products used
- Abuse or neglect
- Failure to follow recommended maintenance guidelines
- Normal wear and tear
- Rips, wearing, pilling, creasing, stains or fading of upholstered products
- Fading or discolouration caused by excessive exposure to direct sunlight
- Products not used for intended purposes of Domestic use
- The product has been tampered or modified with in any way
- Force Majeure
NB: This 1 Year Warranty does not apply to any of our products that have been purchased for commercial use.
Our maximum aggregate liability for any Product supplied to you whether, in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
We reserve the right to change the Terms and Conditions of sale at any time.
No Nanny Annie Baby Furniture employee or agent has the authority to vary any of the Terms and Conditions governing any sale.